Refund Policy
Last updated: March 2026
1. Overview
We strive to provide high-quality printing services and ensure customer satisfaction. This Refund Policy explains the conditions under which refunds or replacements may be provided.
2. Order Cancellation
Orders may be cancelled only before the printing process has started. Once production has begun, orders cannot be cancelled or refunded.
3. Non-Refundable Products
Due to the customized nature of printed products, items that have already been printed or produced according to customer specifications are not eligible for refunds.
4. Damaged or Defective Products
If you receive products that are damaged or contain printing defects caused by our production process, please contact us within 48 hours of delivery. After verification, we may offer a replacement or refund.
5. Customer File Errors
We are not responsible for errors in customer-submitted artwork, including spelling mistakes, incorrect layout, low-resolution images, or color variations resulting from uploaded files.
6. Refund Process
If a refund is approved, it will be processed through the original payment method. Refund processing time may vary depending on the payment provider.
7. Contact Us
If you have questions about this Refund Policy or need assistance with your order, please contact our support team through the Contact Us page.